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Customisation Available Quality Guaranteed Managed Account Service

Money Back Guarantee

 

All products bought from Lockout-Lock are eligible for our 7 day money back guarantee as long as:

  • You return the item within the first week of receipt
  • Your item is returned in its original, undamaged packaging
  • Your item is returned with any accessories supplied, including documentation

If these points are not followed, we cannot accept the return of items purchased from Lockout-Lock.

7 Day Full Refund

If your product does adhere to the points above, we will return your money (including any delivery charges) with 30 days of return of the item.

*Please note a restocking fee may be applied should the goods be deemed unsuitable under the categories outlined above.  Returns delivery charges are met by the customer unless the goods are found to be faulty.

To Return an Item

Give us a call on the following number:

01642 931332

One of our team will then issue you with an RMA (return merchandise authorization) number and give you all the information you need to send your device back.

Your RMA number must be written clearly on the packaging you send back.

All goods must be returned to us via a recorded-delivery service.  Any goods that are lost or damaged in transit will be held as your responsibility, so this is an important process.

Note: the returns policy doesn’t affect your statutory rights.

Order Problems

We strive to let you know about any problems with your order as soon as possible. However, if you do have any problems with your order, don’t hesitate to contact us on the numbers listed above.

Opening times of our offices are 9:00-5:30.